There’s a motivational quote ascribed to Karen Lamb that says, “A year from now, you may wish you had started today.”
Have you ever had a goal that you would have liked to achieve but just never got started on? Most of us have at one time or another. We just never started it “today”.
Goals are important in all areas of life, particularly in our personal and family life. But they are important in our workplace too.
Instead of waiting for that mythical “someday”, what could be some goals you might set at work for this year? Once you set those goals, what courses could you take to support your achieving them?
Obviously, your goals may differ significantly from somebody else’s. Here is just a sampling of three possible goals you might consider.
I would like to keep a stable client base by improving our customer service
Superior customer service is easy to say, but harder to deliver. Eighty percent of companies say they deliver “superior” customer service but—when their customers were asked—only 8% think these same companies actually deliver “superior” customer service.
So, perhaps your goal could be to deliver customer service that your clients will feel is truly superior, and to build a solid base of repeat consumers.
We have the ideal course for you. “Bravo! Customer Service Done Well” is one of our popular professional skills courses. This 6-hour workshop will take you through the five big steps of customer service and help you better understand your customer’s viewpoint and journey.
A customer’s perception of how they are being treated has a huge impact on their loyalty to your brand. Make sure that negative interactions are either eliminated or at least dealt with correctly. This will bring your customers back and lead to a happier and healthier workplace and budget.
Bravo! Customer Service Done Well
- Bring your customers back with a customer service-oriented approach and a better understanding of their journey.
- Understand human behaviours and how they affect the behaviours of others.
- Demonstrate confidence and skill in the way you and your customer service team communicate.
- Apply simple techniques to deal with difficult interactions.
I would like to reduce my stress and improve my time management
Being busy is not the same as being productive. If one of your goals is to become better organized, to feel more in control, and to get a healthier grip on your workflow, then we have the perfect course to help you.
“Take the Stress Out with Great Time Management” is another of our top-quality professional skills courses. This excellent workshop will help you identify and understand some of the mistakes that are too easy to make in the ongoing fight to keep organized.
You’ll learn the categories of time management and recognize where you need to improve. What behaviours should you change? How can you identify what really needs to be done in priority order, and then develop plans for doing them? What should you delegate to others, and how would you go about doing that properly?
These are big questions that even seasoned professionals struggle to answer. This 6-hour workshop will cover all these topics and much more. By the end of it, even when pressures are high and time seems tight, you’ll be able to work smoothly and at maximum efficiency.
Take the Stress Out with Great Time Management
- Learn the categories of time management and recognize where you need to improve.
- Better organize yourself and understand the behaviours you can—and should—change.
- Learn what to delegate and how to delegate well.
- Take control of things that can derail your workplace productivity and learn how to recover from a crisis and get back on track.
I would like to help my team collaborate and communicate better, especially when they’re working from home
Many of us are now working from home. This has presented a whole new set of challenges to teams—and their leaders— who need to work closely on projects but are now physically distant from one another.
Might it be your goal to square up to these new challenges this year?
We have developed a wonderful course to help you brainstorm and communicate from afar. Our “Building and Leading Great Teams” professional skills course has been revised specifically to deal with our new work-from-home environment. This 6-hour workshop will help you reach your goal of working closely together while being apart.
You need your team to function as a cohesive unit. You need your team to bounce ideas off one another, to sift the good ideas from the bad. You need your team to communicate with emotional intelligence and to deal with different perspectives and dynamics. This is the course to help you achieve those goals.
Your goal to build a high-functioning team that will achieve its objectives and work well together can be reached by taking advantage of this outstanding workshop.
Building & Leading Great Teams
- Identify team social styles and motivators.
- Build teamwork skills and collaboration that will work from home.
- Promote trust and understanding with team-building activities, even when working remotely.
- Develop strategies for assisting team dynamics whether working near or far.
Goals are there to be set and reached
Hopefully this short list of possible workplace goals will help you think of goals you might set for yourself this year.
“A year from now you may wish you had started today.”
A year from now where will you be? Imagine yourself in the exact same place you are now. Now, imagine yourself if you took action on your goals today. What would that mean for your workday? Your career advancement?
Really, the question is, why not start today?
We’re here to help with lots of professional and software training courses that will allow you to increase your efficiency and reduce your stress.
Maybe you’d like to become more confident using some software that you occasionally struggle with just a little from time to time. Or maybe you’d like to become just a bit better able to cope with the challenges you face managing your time. Or maybe you’d like to help lead others through the challenges they’re facing.
Think of something you can work on this year; something for you. And then consider what courses you might take to accomplish that target.
If one of the above goals doesn’t resonate with you right now, look at our complete course list and see if there’s something there that does. Or give us a call. We’re happy to chat and help you decide what you can most benefit from in the current work environment.
Our flexible booking arrangements
You can take advantage of our flexibility by booking your software or professional skills training when it’s convenient for you. Whatever your preferences or needs, contact us to talk over your options and make the desired arrangements.
Currently, all our training sessions are held virtually to comply with COVID-19 restrictions. When local public health recommendations allow, all our private software and professional skills training will be available to you on-premises, or virtually with a live instructor at no additional cost. If you would like to learn more about our virtual live instructor-led training or would like a short demo of our virtual training platform, please reach out to us.
Are you ready to make 2022 the year you achieve your goals? If so, making that choice is just the first step.
Reach out to our team to learn more about our training (link) options and which of our programs (link) align with your workplace goals.
We can’t wait to help you get started!
 | Interested in training with us? Take a look at the courses we offer and register for public classes on our website! Click here to take a look! |
 | Want to find out more about our training? Call Great Canadian Training at 416-264-6247, 613-235-6161 or 1-833-209-2624, or email us. We’re always happy to answer your questions! |